TAMPA, Florida - Raymond James Stadium staff and security are only five digits away for fans with cell phones, but when you need help in a hurry, how quickly will they respond?
10Investigates used Florida's broad public records laws to obtain thousands of text messages sent by fans to the Tampa Sports Authority (TSA), which owns Raymond James Stadium. Fans can text comments, complaints, and problems to "33607" during games, concerts and other events to reach stadium staff in an instant.
An analysis of the texts revealed the top complaint (40 percent) from fans had to do with other fans' rowdy or inappropriate behavior. But a large number of fan issues also dealt with concessions problems or clean-up issues (25 percent), fans smoking (11), and WiFi/cellular issues (7).
A number of fans also abuse the text line, tying up valuable security and staff resources with texts about the Bucs' poor play, the location of their seat or other texts that appear to be pranks.
Yet seven out of 10 fans, randomly contacted by 10Investigates, said they were satisfied with how quickly stadium staff responded to their legitimate texts last year, with issues ranging from abusive fans to wasp nests in their seats.
The fans who indicated they were dissatisfied suggested stadium staff either took too long to respond or didn't respond at all. During busy events, staff often took 20 minutes to arrive on scene of a fan's complaint, although the urgency of a fan issue may also play a part in response time.
(© 2016 WTSP)