Tampa, FL – You deal with lost luggage when you fly. Try dealing with the airline losing your dog. That is exactly what a man visiting Tampa is going through.
Frank Ramano says it's gut-wrenching. He says Delta lost his dog as he boarded a flight from Los Angeles on Oct. 31. A week later his dog is still missing and he is stuck in Tampa.
Ramano said, "To me it sounds like they don't care. They sound like they lost a piece of baggage. No. He's family. He's like my best friend. He's another part of our family."
His dog, Ty, rescued Ramano. He was homeless when he adopted the 6-year-old dog last year. "He was like a big anxiety pill. He would help me through the rough times," said Ramano.
According to Delta, the dog chewed through the crate in the cargo section of the plane and ran across the tarmac. Delta said that LAX workers tried and are still trying to find Ty.
Ramano doesn't believe them, "I have no clue how they could just lose a pet like that."
Ramano has been in contact with Delta and feels like he's getting the run-around. He claims the airline has changed stories too many times, and once called to say Ty had arrived at Tampa International Airport.
10 News checked with Delta's baggage services and the dog was never in Tampa. "I have a feeling someone stole him or something. This is a fishy story," said the exasperated Ramano.
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He says Delta offered him a $200 credit toward another flight. Ramano says no amount of money will fix this, "I'm not going to fly Delta Airlines ever again after this happened. I don't trust Delta."
He's still holding out hope that Ty will be found. Ty is microchipped and Ramano plans to keep searching. "I just want him home safe. I just want him back. I just want to be reunited with Ty again," said Ramano.
Delta representatives say they are working to find Ty, they have made flyers and are in contact with Ramano. They told 10 News they regret this happened while Ty was in their care. 10 News repeatedly emailed Delta about how this could happen and what pet owners can do to protect their pets when flying.
A poster with Ty's picture has been posted at the Los Angeles airport and the surrounding area in the hope that the dog can be found.