Land O' Lakes, Florida -- Confusion, even panic, over kids being left behind at their school bus stops.
The Pasco County school district is hoping new training Monday morning will help eliminate those problems and get parents answers, fast.
The training is coming after a problem we first covered on 10 News in June. We brought you the story of a very upset parent, Melissa Vega.
She told us she dropped off her 10-year-old for a bus ride to summer school.
But she said the bus never showed, and her son waited an hour and a half in the heat before a neighbor noticed.
The Pasco school district says that's not what happened.
Instead, a spokeswoman told us when the driver got to the stop, ten minutes behind schedule, the boy just wasn't there.
But that mom wasn't just upset over the pickup -- it was the confusion and lack of communication.
That's what the training at 8 a.m. Monday is supposed to tackle.
A team of volunteers will be learning to use Pasco's bus portal system.
That means they'll be available during the first few weeks of school to help handle questions about a range of bus issues and get parents answers, fast.
The volunteers should be able to help sort out things like where buses are, who's at which stop, and how to fix any problems that crop up.
The school district says it will be ready when students in Pasco County start back at school in two weeks, on August 18th.