ST. PETERSBURG, Florida - Mick McFadyen says he's eaten at McDonald's for as long as he can remember.
"That was it! That's where you went, and they took pride," recalls McFadyen who grew up in St. Petersburg visiting the 49th Street North McDonald's near his home.
But an alleged incident at that McDonald's location may keep him from going back. 10 News obtained McFadyen's official complaint filed with the State Division of Hotels and Restaurants alleging he saw "live German roaches crawling on the order counter" and that "an employee killed them with a paper towel and didn't clean the area properly." He also reported roaches near the "soda fountain and utensils" and after notifying restaurant staff claims in the report the manager told him it "happens every month."
"At that point I just asked for my money back, and me and my daughter went somewhere else," said McFadyen who later alerted McDonald's corporate office and the state before contacting 10 News.
10 News stopped in asking for permission to inspect the 49th Street McDonald's kitchen, however were told my management our camera was not welcome in the restaurant.
Video from a week earlier however shows state inspectors as they arrived. The location, according to the report racked up 24 violations including frozen meat lying out uncovered in the walk in freezer, an employee not washing hands, lettuce unrefrigerated in the manager's office and dead roaches found under the shake machine and rear drive thru area.
The inspector also documented bins of ketchup and other condiment packets filthy with food debris, sauce spills and potential roach droppings.
"I got the heebie-jeebies," recalls McFadyen of the entire incident.
According to the state inspectors, McDonald's did address the issue voluntarily shutting down the restaurant overnight to spray for insects which according to the report were right where McFadyen said they were.
"It makes you feel like maybe one person can make a difference," said McFayden of his complaint. "Maybe I was that one person this time who stopped someone else from getting sick."
When asked for comment on McFayden's complaint, a spokesperson for McDonald's would only issue a written statement saying: "The health and safety of our guests is and will always be our priority. We immediately addressed these concerns and the Health Department praised our work with a clean inspection less than 24 hours later."
You can view the 49th Street North McDonald's entire inspection history here.
You can also view McDonald's September 12th 2013 inspection report here.
If you have a restaurant you'd like 10 News to check out, e-mail Beau Zimmer at RedAlert@wtsp.com.
Click here for this week's Perfect 10 list- 10 cleanest Bay Area restaurants!
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Beau Zimmer, 10 News