Temple Terrace, Florida — Jasmine Thomas says the water "just all swooshed all the way down" into her apartment through her sliding glass door Friday.
Rent was due the day before the flood.
"It's not like a home anymore," she says. "We literally can't sit our son on the floor."
And Thomas says three days later, the apartment for which she and her husband paid for is still wet.
"You can't breathe in there," Thomas says. "The smell is overwhelming you."
Just one fan sits in the apartment working to dry the carpet out. Carpet padding from the Thomas' apartment, and several of her neighbors' apartments, has been removed.
"(The apartment complex says) they can't do anything about it," Thomas says. "They say it is considered 'livable.'"
Jasmine and her husband, James, have three kids, two with asthma who are already coughing in the hot and musty environment.
"All they want is their rent money," Thomas says. "They don't think of the health of my children."
The family has spent two nights in a hotel, paying out of its own pocket, and can't afford another. They're wondering why the apartment complex hasn't offered to put them up.
And between the flooding, the heat, and the humidity, the Thomas' are asking, "Is this really livable?"
I took that question to the Doral Oaks property managers. One says, "We don't have any comment."
Instead, they referred me to Franklin Street Property Management president Bruce Keene. After several calls to the office, all I got was a voicemail.
That left residents like Tiffany Thole, who says she's also dealing with a flooded out apartment, out to dry. "I'm staying at my sister-in-law's, on her couch, just because I cannot, cannot stay in my house," she says.
If you have a landlord that is unresponsive in an emergency click here for help: http://www.hud.gov/complaints/