New York (CBS News) Several airlines recently reported better profits, but a leading travel organization claims the airline industry could be doing even better. That is if travelers weren't so fed up with flying hassles.
According to a survey for industry trade group, the U.S. Travel Association, flight delays and cancellations are passengers biggest concern. Then there are those added fees for baggage and onboard extras. Add to it the hassle of security lines and many people say they now avoid flying when they can.
"38 million trips weren't taken because of people saying, I'm just not going to take that trip," says Roger Dow of the U.S. Travel Association.
The survey also says that when people don't fly, that causes a loss in revenue for hotels, restaurants and car rentals. The U.S. Travel Association says that loss costs the economy almost $36 billion a year.