Duke Energy customer misses own deadline, thousands still without power

Some people across Tampa Bay haven't had power for a week.

ST. PETERSBURG, Fla. -- Duke Energy's self-imposed deadline to restore power to all of Tampa Bay came and went for some residents.

More than 14,000 customers in Pinellas County remain without power as of Sunday, Sept. 17. More than 800 customers in Pasco County are without power, according to the utility as of noon Sunday.

The company announced its midnight Friday deadline earlier in the week and missed it when tens of thousands of people remained without electricity. They since revised it to midnight Sunday.

10News continues to receive phone calls Sunday of customers without power. Thousands of men and women are feverishly working to restore power under hot and humid conditions. Customers thank the people working but want the company to be more transparent in their reporting.

Duke Energy said Saturday afternoon it has added an option to its automated customer care system to allow customers to speak directly to a representative.

The option is available at 800-228-8485.

Make it easy to keep up-to-date with more stories like this. Download the 10 News app now.

Have a news tip? Email tips@wtsp.com, visit our Facebook page or Twitter feed.

© 2017 WTSP-TV


JOIN THE CONVERSATION

To find out more about Facebook commenting please read the
Conversation Guidelines and FAQs

Leave a Comment