We’ve all gotten those annoying telemarketing calls, but one woman says she’s received hundreds of the unwanted calls at all hours of the day.
“Over, and over again I would tell them to please stop calling,” says Natalyn Hill.
Now, in a federal lawsuit, Hill hopes to put the company on the hook for these robocalls.
“Four to 5 times a day they would call me,” Hills says. “It went on for a year-and-a-half or so.”
She cringed at the sound some 800 times. “It can be night. It can be day. It can be weekend. It can be Christmas. It was just too overwhelming,” says Hill.
After health problems following a quadruple heart bypass, she fell behind on her Kia car payments and the barrage of calls began from Hyundai Capital. While she tried to recover, she says she certainly couldn't do it in peace. “Anyone who harasses you like that when they know you are in a predicament and you're trying your best to get out of it, it was pretty horrific -- mentally and physically,” Hill says.
Hill says after more than a year enduring the robocalls, the only thing that would stop the harassment is a federal lawsuit.
They’re the No. 1 complaint to the Federal Communications Commission.
“They have the right to ask debt collectors to stop calling. If they asked them to stop calling, and they don't stop calling, then they may be entitled to $1,500 per call,” says Howard.
Hill isn’t alone, a Bay area man's also suing Hyundai Capital.
“They called him about 3,000 times. Until they’re hit in the pocketbook, they will keep breaking the law,” says Howard.
“They should be accountable for what they do to people,” says Hill.
A spokesperson for Hyundai Capital won't comment on the pending lawsuits, but says they're committed to complying with all federal and state laws.
“When we have a need to contact our customers we will, with their consent, use a dialer-assisted call process to efficiently connect a live representative with the customer. For example, if a customer falls behind on their payments, it is important to contact them as early as possible to try and resolve the issue while the outstanding amount is still relatively small and manageable. We also offer assistance for loans in distress, so we want to make sure a customer in this situation is aware of their options. We strive to make every customer experience a positive one and if we hear we have fallen short of that goal, we will work with the customer to achieve a reasonable resolution.”