VALRICO, Fla. — Yajaria Garcia sacrificed comfort and relaxation for years protecting our country in the Marines, so the thought of relaxing with her family around their very own pool seemed like a dream come true.

That dream quickly became a nightmare.

“It’s a mess, unfortunately,” Garcia said.

Not exactly what you'd expect to hear when someone is describing their backyard dream.

“It’s not just a mess, it’s unsafe," she said.

The family hired Swimscapes and Surfaces out of Brooksville. The company was recommended by a friend. The plan: install a pool and waterslide in their backyard, giving them the oasis they always wanted.

But after months of construction to finish the pool -- “He gets pool done. He puts water in pool. He says the slide will take 4 weeks,” Garcia said.

But the slide ordered was too big. The stairs were never completed.

“It was just excuses, excuses,” Garcia said.

In February, Hillsborough County discussed Garcia's pool issues at a hearing. Jeffrey Wilson, the owner of the pool company, was a no show.

Hillsborough County gave Wilson 45 days to resolve the issues with the pool. One month later, in March, Garcia received a letter from the pool company. In that letter, Wilson stated he wanted to complete the job if Garcia allowed him back on to the property.

10Investigates emailed and called  Wilson several times. Then in April, we received a phone call from Wilson. He agreed to meet us at Yajaira's pool to discuss what happened.

We asked him if he’s happy with what's back there right now.

“Oh, it's beautiful and it's going to be amazing," Wilson said. "It's like having a car with no paint and just bodywork does to it right now."

Wilson admits the relationship between him and his customers had gotten strained because he was dealing with personal issues that took him away from his work.

“I will say there was a loss of communication within two weeks when I went through my personal drama," Wilson said.

The family has agreed to allow Swimscapes back onto their property to finish their pool properly.

“By the end of July, we should be finished," Wilson said.

County inspectors were also at the meeting with Wilson and Garcia. They discussed issues they observed with both parties. Garcia says she will be following up with inspectors throughout the entire process.

Unfortunately, county officials say they see these cases a lot. There are some things you can do to protect yourself, according to the Better Business Bureau -- see more on its website:

  • Do your research.
  • Find the right contractor.
  • Know your contract.

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