ST. PETERSBURG, Fla. — It's been nearly one year since SunPass melted down during maintenance that was only supposed to take the system offline for six days.
Beyond the initial onslaught of billing backlogs, some customers report they're still feeling the impacts.
RELATED: Timeline: Florida's SunPass problems
Denise Rodgers believes she's getting bills meant for someone else. She showed 10News two SunPass invoices she received for January and February billing her 22 dollars.
But the vehicle pictured on the invoice isn't hers.
"I want them to fix it," Rodgers said. "Clearly the car in the picture is not mine, it's a work van and mine's a little car."
Rodgers drives a small Chrysler convertible.
Additionally, the charges are for tolls in the Miami-Dade area, but Rodgers lives and works in Pinellas County.
"I live on the west coast. I stick around Pinellas and Hillsborough," she said. "I'm not driving in Miami."
Rodgers said she's disputed the bill online three different times with no luck.
"The only thing I could think of would be the license plates have a very similar number or letter that looks like mine," she said.
Rodgers reached out to 10News after seeing what happened to David Andes of Frostproof, who claims he's been battling bogus bills from SunPass for nearly two years with no resolution.
"I'm very frustrated," she said. "I really wish I could get a live person [on the phone] I could talk to just so I know somebody's listening to me."
FDOT did not respond to requests from 10News to discuss the agency's process for reviewing and validating license plates to ensure misreadings aren't resulting in erroneous billings.
Previously, an FDOT spokesperson recommended individuals file bill disputes online to ensure documentation.
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