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911 down for some Verizon customers in some Tampa Bay-area counties

Those in need of emergency services can call temporary administrative lines set up by the counties.

ST. PETERSBURG, Fla. — Verizon Wireless customers may experience issues when dialing 911 in Hernando, Manatee, Pasco and Pinellas counties.

Here's a breakdown county-by-county:

Hernando County

The Hernando County Sheriff's Office said that the 911 call may fail or the operator may hear the caller without the caller hearing the operator. But if the call rings into the Emergency Communications Center and doesn't go through, the sheriff's office says it will call back.

Texting 911 is still reportedly available.

Should you need emergency services and can't get through to 911, Verizon customers are asked to contact the sheriff's office's temporary administrative line at 352-754-6850.

Manatee County

The Manatee County Government Public Safety Department tweeted that its 911 system is not receiving calls or texts from Verizon customers.

For residents in need of contacting law enforcement for emergencies, they can call 941-748-2222.

Pasco County

On Tuesday, local leaders said if you're having issues calling 911 and happen to be a Verizon customer, you may be affected by this outage. 

Anyone who needs to call for an emergency should call Pasco County's non-emergency line at 727-847-8102. You can also text your emergency to 911.

🚨 If you're having issues with connecting to #PascoCounty 9-1-1 and you're a VERIZON Wireless customer. Please call Pasco's non-emergency line at (727) 847-8102 or TEXT to 911.

Posted by Pasco County, Florida, Government on Tuesday, October 4, 2022

Pinellas County

County leaders say because of a nationwide outage, Pinellas County Regional 911 is currently unable to receive emergency calls from Verizon users.

Anyone who needs to call can use 727-588-4761 when in need of emergency assistance.

"Please do not use social media to seek emergency help as these platforms may not be consistently monitored and will not result in immediate assistance," county leaders wrote on Twitter.


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