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Facebook apologizes for outage, blames ‘server configuration change’

The outage affected the social media giant’s platforms including Facebook, Messenger and Instagram.
Credit: AP Photo/Jenny Kane
Facebook, Messenger and Instagram apps are are displayed on an iPhone on Wednesday, March 13, 2019, in New York.

Facebook apologized Thursday for an outage that occurred on its platforms including Facebook, Messenger and Instagram.

The outages started around 11 a.m. EDT on Wednesday, according to Facebook’s status page, which called the problem a “partial outage.”

The social media giant said in a tweet:

Yesterday, as a result of a server configuration change, many people had trouble accessing our apps and services. We've now resolved the issues and our systems are recovering. We’re very sorry for the inconvenience and appreciate everyone’s patience.” 

Downdetector.com, a site that monitors site outages, said the Facebook problem affected parts of the U.S., including the East and West Coast; parts of Europe and elsewhere. Both Facebook's desktop site and app appeared to be affected. Some users saw a message that said Facebook was down for "required maintenance."

The Associated Press contributed to this report.