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Florida suspends SunPass penalties, fees until June over billing disaster

Florida suspends SunPass penalties, fees until June over billing disaster

Florida suspends SunPass penalties, fees until June over billing disaster

FDOT is also withholding payment from Conduent.

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SunPass customers catch break

Florida's governor and transportation secretary are cracking down on the contractor responsible for the six-day SunPass tolling system upgrade that turned into a nearly year-long catastrophe. Gov. Ron DeSantis and Florida Department of Transportation Secretary Kevin Thibault will fine Conduent $4.6 million for the billing backlog that has plagued the Sunshine State since June 2018.

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Believe you’re getting bogus SunPass bills? Here’s why it might be happening

In situations when a plate can’t be clearly read, the computer does its best to identify the plate and issue a charge. The agency gives its system a more than 99-percent accuracy rate.

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Timeline: Florida's SunPass problems

The SunPass maintenance was supposed to last from June 6-11. Nearly six months later...its still a long way from functionality.

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Wrong car, wrong roads: More drivers say they're getting bogus SunPass bills

10News continues to investigate problems with SunPass after more viewers claim they're getting bogus bills they believe are meant for someone else.

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More Florida drivers claim of bogus SunPass bills | 10News WTSP

It's been nearly one year since SunPass melted down during maintenance that was only supposed to take the system offline for six days. Beyond the initial onslaught of billing backlogs, some customers report they're still feeling the impacts.

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Man says SunPass 'harassed' him with bogus bills while he cared for his dying wife

10News continues to investigate problems with SunPass after a man in Frostproof says he's been receiving bogus bills for a car he hasn't driven on Florida roads in two years.

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'Idiots keep chasing me': Man claims bogus SunPass bills piled up as he cared for dying wife | 10News WTSP

The bills usually totaled no more than five dollars. The only problem: The plate on the bill no longer existed, and the vehicle pictured wasn’t his or his late wife.

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FDOT secretary responds to lawmaker's SunPass questions

The SunPass system underwent maintenance back in June and has since had a long list of billing issues.

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FDOT secretary responds to lawmaker's SunPass questions

The newly appointed Florida Department of Transportation secretary is answering a long list of questions about the state’s SunPass Saga. The SunPass system underwent maintenance back in June and has since had a long list of billing issues.

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SunPass Sage: Local lawmaker wants to drop Sunpass contractor

Last week in a Senate committee meeting, State Senator Janet Cruz from Tampa, said the company is unqualified to do the work and it's time to find a new vendor.

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Woman in Indiana gets 2018 SunPass bill for a car totaled 7 years ago

10News continues to investigate problems with SunPass after a woman in Indiana said she received a mysterious bill.

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