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State launches investigation into SunPass failures, fines contractor $800K

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State launches investigation into SunPass failures, fines contractor $800K

State launches investigation into SunPass failures, fines contractor $800K

State launches investigation into SunPass failures, fines contractor $800K

SunPass vendor Conduent's six-day system upgrade has grown into a 75-day disaster. Now, Florida is launching an investigation.

SUNPASS

3 hours ago

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Interactive Timeline: Florida's SunPass problems

The SunPass maintenance was supposed to last from June 6-11. But the outage has lasted months and caused the backup of nearly 200 million Florida tolls.

SUNPASS
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SunPass Saga, day 71: customer problems build, answers still elusive

It's Day 71. And still, nobody has been held accountable. The state has yet to launch an investigation into how SunPass failed millions of drivers so badly.

SUNPASS
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SunPass problems: Lawmaker calls for removal of FDOT secretary

It's now Day 70 of the SunPass Saga, and one lawmaker has had enough.

LOCAL
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SunPass saga, day 69: Conduent says everything is under control

More and more customer complaints indicate the company's SunPass customer service issues have some ways to go before being completely solved.

SUNPASS
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Flooded with SunPass charges, Floridians on the hook for verifying their accuracy

Not sure if that charge from two months ago was accurate? It's your responsibility to figure it out.

LOCAL
10Investigates: SunPass backlog may not be cleared before September

FDOT claims they don't know when accounts will get up-to-date, but internal documents indicate they are aiming for early-to-mid-September.

LOCAL
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Sen. Nelson calls for federal investigation into vendor behind SunPass problems

Conduent manages electronic tolling systems in several states, including Florida, Michigan, California, Texas, New York, New Hampshire and Maryland.

SUNPASS
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Founder of company behind SunPass collapse raises money for Rick Scott campaign

10Investigates finds billionaire Darwin Deason co-hosted a fundraiser for Gov. Scott's Senate campaign the same month FDOT could have pulled the plug on its impending SunPass disaster.

INVESTIGATIONS
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SunPass Problems Day 54: Gov. Scott not waiving delayed toll charges

54 days into the SunPass mess, some drivers and lawmakers are calling on the governor to waive the 100 million tolls that remain backlogged in the state's computer system.

SUNPASS
50 days of SunPass disruptions...with many more to come

The crisis could continue for another 50 days. Or more?

SUNPASS
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SunPass Day 49: FDOT consultant resigns, lawmaker calls for free tolls

The consultant issued her resignation hours after 10Investigates revealed how she suggested more transparency on FDOT's SunPass meltdown, but state leaders quashed the approach.

SUNPASS