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Sunpass

FDOT rejects all bids to take over part of SunPass

Sunpass

FDOT rejects all bids to take over part of SunPass

One of those rejected bids came from the current contract-holder: Conduent.
Turn To 10

She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem

It was an honest mistake 10Investigates was able to get to the bottom of and help find a solution.
Turn To 10

She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem

We've been telling you about SunPass system billing problems since 2018. It's been billing errors, backlogged tolls and even a few cases of "that wasn't my car."
Sunpass

Still owe money to SunPass? You're about to be sent to collections

Sunpass is getting ready to collect roughly $100 million from overdue accounts.
Sunpass

Timeline: Florida's SunPass problems

The SunPass maintenance was supposed to last from June 6-11. Nearly six months later...its still a long way from functionality.
Sunpass

Cyber-attack may bring more toll road billing delays

It will likely affect the processing of images that need to be manually reviewed.
Sunpass

State investigation pinpoints root causes of 'SunPass Saga'

A state Inspector General report released on Sunday details the failures that contributed to Florida’s electronic toll system shutdown.
Sunpass

SunPass backlog of unpaid tolls totals $90M

FDOT says there will be no fines or fees added to the unpaid tolls.
Sunpass

FDOT won't renew contract with SunPass vendor

The state has already imposed maximum penalties against Conduent.
Sunpass

Florida Department of Transportation ends contract with company blamed for SunPass issues

Florida will not renew its contract with the company behind the SunPass tolling system takeover disaster that has now caused more than a year's worth of problems, an FDOT spokesperson confirmed Wednesday to 10News. In an interview earlier in the day, Transportation Secretary Kevin Thibault told the Tampa Bay Times the state would instead re-bid the second half of Conduent's 14-year agreement. As 10Investigates has previously exposed, the state chose not to run its old system in parallel with the new system that was launched in June 2018. That meant when the new system didn't work properly, there wasn't a backup. That led to millions of backed-up toll transactions and an inspector general investigation. The Florida Department of Transporation has already imposed the maximum penalties, about $8.3 million, against Conduent for the tolling system meltdown.
Sunpass

Tampa International Airport voices frustration with SunPass issues

Airport officials said they've been discussing ongoing issues and that the problems don't meet their customer service standards.

Pinellas Sheriff's Office employee killed in deadly bicycle crash

Pinellas Sheriff's Office employee killed in deadly bicycle crash

10 Weather: First taste of fall this weekend

10 Weather: First taste of fall this weekend

Tampa Bay and Sarasota's Leading Local News: Weather, Traffic, Sports and more | Tampa Bay and Sarasota, FL | WTSP.com

FDOT rejects all bids to take over part of SunPass

FDOT rejects all bids to take over part of SunPass

She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem

She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem

Still owe money to SunPass? You're about to be sent to collections

Timeline: Florida's SunPass problems

Cyber-attack may bring more toll road billing delays

State investigation pinpoints root causes of 'SunPass Saga'

SunPass backlog of unpaid tolls totals $90M

FDOT won't renew contract with SunPass vendor

Florida Department of Transportation ends contract with company blamed for SunPass issues

Tampa International Airport voices frustration with SunPass issues

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