Name: Inspector General report on Sunpass saga released
Uploaded: 11/25/2019 11:40:43 PM
Duration: 170
Description: The system was not built to handle the volume of transactions or customer service calls. As of May 31st, 184-million dollars in tolls remain uncollected.

State investigation pinpoints root causes of 'SunPass Saga'

A state Inspector General report released on Sunday details the failures that contributed to Florida’s electronic toll system shutdown.

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SunPass backlog of unpaid tolls totals $90M

FDOT says there will be no fines or fees added to the unpaid tolls.

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FDOT won't renew contract with SunPass vendor

The state has already imposed maximum penalties against Conduent.

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Florida Department of Transportation ends contract with company blamed for SunPass issues

Florida will not renew its contract with the company behind the SunPass tolling system takeover disaster that has now caused more than a year's worth of problems, an FDOT spokesperson confirmed Wednesday to 10News. In an interview earlier in the day, Transportation Secretary Kevin Thibault told the Tampa Bay Times the state would instead re-bid the second half of Conduent's 14-year agreement. As 10Investigates has previously exposed, the state chose not to run its old system in parallel with the new system that was launched in June 2018. That meant when the new system didn't work properly, there wasn't a backup. That led to millions of backed-up toll transactions and an inspector general investigation. The Florida Department of Transporation has already imposed the maximum penalties, about $8.3 million, against Conduent for the tolling system meltdown.

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Tampa International Airport voices frustration with SunPass issues

Airport officials said they've been discussing ongoing issues and that the problems don't meet their customer service standards.

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Tampa International Airport voices frustration with SunPass issues | 10News WTSP

If you’ve had problems with SunPass, you’re not alone. It turns out Florida’s airports -- including Tampa International -- have also had their share of headaches with the company behind the toll system. Passengers at Tampa International have more than a few stories to tell when it comes to using the SunPass system for parking. Especially when trying to leave the airport -- with one issue often leading to backups.

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Florida woman says a complete stranger was added to her SunPass account | 10News WTSP

A Florida woman says a complete stranger wound up on her SunPass account, and that she’s been getting charged for that stranger’s tolls since at least 2017. Tawny Brown lives in Merritt Island and said she only started checking her SunPass account online after the service stopped automatic withdrawals from her bank account. That’s when she noticed charges from a vehicle she didn’t recognize, on roads she hadn’t driven and the stranger’s personal information on her account including his name, address and license plate number.

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Florida to resume payments to SunPass vendor blamed for issues

The Florida Department of Transportation said Monday the maximum amount of penalties -- about $8.3 million -- has been issued against Conduent.

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Now in 2nd year, Florida's SunPass saga still frustrating consumers

10News continues to get messages via email and social media from people who say the state still hasn’t fixed their situation.

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Now in 2nd year, Florida's SunPass saga still frustrating consumers

A day into year two of Florida’s SunPass saga, customers continue to deal with the fallout from Florida’s toll system meltdown. 10News continues to get messages via email and social media from people who say the state still hasn’t fixed their situation.

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Timeline: Florida's SunPass problems

The SunPass maintenance was supposed to last from June 6-11. Nearly six months later...its still a long way from functionality.

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#SunPass365: Florida's toll meltdown still causing problems a year later

It was June 6th, 2018, when the maintenance began that would ultimately cause the "SunPass Saga" to unfold.

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