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Meet the Team
She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem
She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem
It was an honest mistake 10Investigates was able to get to the bottom of and help find a solution.
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She thought it was a SunPass error -- it wasn't. Turn To 10 helped solve the problem
We've been telling you about SunPass system billing problems since 2018. It's been billing errors, backlogged tolls and even a few cases of "that wasn't my car."
TURN-TO-10
Still owe money to SunPass? You're about to be sent to collections
Sunpass is getting ready to collect roughly $100 million from overdue accounts.
SUNPASS
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Timeline: Florida's SunPass problems
The SunPass maintenance was supposed to last from June 6-11. Nearly six months later...its still a long way from functionality.
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Cyber-attack may bring more toll road billing delays
It will likely affect the processing of images that need to be manually reviewed.
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State investigation pinpoints root causes of 'SunPass Saga'
A state Inspector General report released on Sunday details the failures that contributed to Florida’s electronic toll system shutdown.
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SunPass backlog of unpaid tolls totals $90M
FDOT says there will be no fines or fees added to the unpaid tolls.
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FDOT won't renew contract with SunPass vendor
The state has already imposed maximum penalties against Conduent.
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Florida Department of Transportation ends contract with company blamed for SunPass issues
Florida will not renew its contract with the company behind the SunPass tolling system takeover disaster that has now caused more than a year's worth of problems, an FDOT spokesperson confirmed Wednesday to 10News. In an interview earlier in the day, Transportation Secretary Kevin Thibault told the Tampa Bay Times the state would instead re-bid the second half of Conduent's 14-year agreement. As 10Investigates has previously exposed, the state chose not to run its old system in parallel with the new system that was launched in June 2018. That meant when the new system didn't work properly, there wasn't a backup. That led to millions of backed-up toll transactions and an inspector general investigation. The Florida Department of Transporation has already imposed the maximum penalties, about $8.3 million, against Conduent for the tolling system meltdown.
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Tampa International Airport voices frustration with SunPass issues
Airport officials said they've been discussing ongoing issues and that the problems don't meet their customer service standards.
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Tampa International Airport voices frustration with SunPass issues | 10News WTSP
If you’ve had problems with SunPass, you’re not alone. It turns out Florida’s airports -- including Tampa International -- have also had their share of headaches with the company behind the toll system. Passengers at Tampa International have more than a few stories to tell when it comes to using the SunPass system for parking. Especially when trying to leave the airport -- with one issue often leading to backups.
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Florida woman says a complete stranger was added to her SunPass account | 10News WTSP
A Florida woman says a complete stranger wound up on her SunPass account, and that she’s been getting charged for that stranger’s tolls since at least 2017. Tawny Brown lives in Merritt Island and said she only started checking her SunPass account online after the service stopped automatic withdrawals from her bank account. That’s when she noticed charges from a vehicle she didn’t recognize, on roads she hadn’t driven and the stranger’s personal information on her account including his name, address and license plate number.
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