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FDOT secretary responds to lawmaker's SunPass questions

The SunPass system underwent maintenance back in June and has since had a long list of billing issues.

TALLAHASSEE, Fla. — The newly appointed Florida Department of Transportation secretary is answering a long list of questions about the state’s SunPass Saga.

The SunPass system underwent maintenance back in June and has since had a long list of billing issues.

Timeline: Florida's SunPass problems

The billing issues led to demands from state Sen. Tom Lee to FDOT Secretary Kevin Thibault.

Thibault responded with a letter addressing the issue.

He said within two weeks of taking the job, he directed resources to address any issues with the SunPass centralized customer service system.

Thibault acknowledged the negotiation team had some concerns about the vendor Conduent but felt the company would be able to fulfill the contract.

He said once FDOT gets the chief inspector general's report, they'll be able to decide what could have been tested and what resources would have been needed to prevent the current problems that began last summer.

Under the contract with Conduent, FDOT can withhold up to 25 percent of the payment for each invoice monthly.

Since toll-by-plate users have extended deadlines to pay their invoices, it’s hard for FDOT to estimate how much revenue it has lost.

Related: Woman in Indiana gets 2018 SunPass bill for a car totaled 7 years ago

 You can find complete SunPass coverage here. 

Click or tap here to email SunPass customer service. The phone number is 1-888-865-5352. Find in-person customer service centers by clicking here. 

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